SHIPPING & RETURNS
SHIPPING POLICY
If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.
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The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown.
The delivery day may become unavailable within that time frame due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.
RETURN & EXCHANGE POLICY
What can I return?
You may return most new, unopened items sold within 30 days of delivery for a full refund. During the holidays, items shipped by CSL Help between November 1st and December 31st can be returned until January 31st.
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When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return.
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Does CSL Help offer replacements and exchanges?
Yes, you can create replacement and exchange orders from this page. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.
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